Refund policy
At CALLESTER, we want you to love what you wear. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
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Items must be returned within 14 days of delivery.
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Items must be unworn, unwashed, and in original condition, with all tags attached.
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Items showing signs of wear, damage, or alteration will not be accepted.
Non-Returnable Items
The following items are final sale and cannot be returned or refunded:
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Sale or discounted items
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Gift cards
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within 5–10 business days.
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Original shipping costs are non-refundable.
Exchanges
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We only replace items if they are defective or damaged.
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If you need to exchange an item for the same product, contact us at Callesterbrand@gmail.com within 48 hours of receiving your order.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us at Callesterbrand@gmail.com within **48 hours